Shop Policy
- Vespertide Apotheca does not accept returns, nor offer refunds for lost or stolen packages. All sales are final. We highly recommend you purchase the Priority Mail shipping option as it come with up to $50 in insurance with the package. Insurance protects you in case the items are damaged or lost in transit.
- If you live in a state that has temperatures which exceed 90° please make sure that you purchase Priority Mail* or Priority Mail Express* as both come with insurance as well as faster shipping. High temperatures can impact the quality of your items, and the interior of delivery trucks can exceed outside ambient temperatures. Please make sure to promptly retrieve your packages from any high temperature locations.
- All Items sold at the Apotheca are handmade and can have slight variances. If there is an issue with your order please contact us and we will do our best to rectify the situation.
- Candle instructions are included in each order and should be read carefully and strictly followed. Vespertide Apotheca is not liable for for any damage of property whilst using the candles.
- All orders are package and posted in the mail between 1-5 working days. Packages are not posted on Sundays or federal holidays as we ship USPS.
- Vespertide Apotheca is an environmentally conscious company and we ship all items in recyclable cardboard and paper no plastic is used.
* Priority Mail/ Express shipping speeds are based on the expected time the USPS will take to deliver packages. All orders have a 1-5 business day processing window. This window may extend around November and December due to high demand. Additionally, weather conditions might impact USPS delivery timelines. Please take into account processing window times and weather conditions when selecting shipping options.